UNIVERSALISATION OF WOMEN HELPLINE SCHEME

The Scheme of Universalisation of Women Helpline is intended to provide 24 hours immediate and emergency response to women affected by violence through referral (linking with appropriate authority such as police, One Stop Centre, hospital) and information about women related government schemes programs across the country through a single uniform number.

            Women Helpline (WHL) will be integrated with One Stop Crisis Centre Scheme (OSCC) under which one OSCC is established in every State/UT to provide integrated support and assistance to women affected by violence, both in private and public spaces under one roof.  Women affected by violence and in need of redressal services are referred to OSCC through WHL.

            Under the WHL Scheme, the States/UTs utilise or augment their existing women helplines through a dedicated single national number.  Department of Telecommunication, Government of India has allocated a short code 181 to all States/UTs is to be used as Women Helpline.  Under this Scheme, States/UTs need to adopt this short code 181 as Women Helpline (WHL). It is envisaged that this number would be compatible with all the existing telecommunication channels whether providing post/pre paid mobile or landline services through any public or private network i.e. GSM, CDMA, 3G, 4G etc.  All the state / district / city level helplines whether private or public would be integrated with this women helpline.

Objectives:

  • To provide toll-free 24-hours service to women affected by violence seeking support and information.
  • To facilitate crisis and non-crisis intervention through referral to the appropriate agencies such as police/Hospitals/Ambulance services/District Legal Services Authority (DLSA)/Protection Officer (PO)/OSC.
  • To provide information about the appropriate support services, government schemes and programmes available to the woman affected by violence, in her particular situation within the local area in which she resides or is employed.